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Ordering and Shipping
Sales Tax
A sales tax of
7% is added to all orders shipped to Georgia addresses.
Shipping
For your convenience we offer several shipping alternatives from the United States Postal Service and Federal Express. Shipping charges are calculated on the purchase price of your order according to the chart below.
| up to $25.00 |
$5.95 |
| $25.01 - $50.00 |
$9.95 |
| $50.01 - $150.00 |
$14.95 |
| over $150.00 |
Free |
Due to
space restrictions some of the items offered are not kept in stock and may be
shipped directly from the manufacturer. In stock items are shipped Tuesdays,
Wednesdays and Thursdays.
Items Marked for Free Shipping
Due to the present limitations of the shopping
cart, all items identified as eligible for Free Shipping must be placed in the
cart and purchased separately from items that do not qualify for the shipping
discount.
Payment
Paws and Tails accepts VISA, MasterCard, American Express, and Discover credit cards. We do not accept cash, checks or CODs. We use Authorize.Net® for secure online payment processing. The customer information is encrypted using 128-bit Secure Socket Layer technology.
Online or Telephone Orders
We encourage you to order online 24 Hours for the fastest possible service, but you can also call in your order at 1-800-660-3647. Our representatives are ready and waiting to assist you Monday Through Friday 9:00 a.m. - 5:00 p.m. Eastern.
Is it safe to order online?
Absolutely! Paws guarantees that every transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at Paws-and-Tails.com. When you use your credit card to shop at Paws-and-Tails.com, your transaction is secure. Your privacy is protected. Our servers use the most advanced encryption technology that safeguards your personal information.
Guarantee Details:
Under the Fair Credit Billing Act, your bank can not hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, Paws-and-Tails will cover the entire liability for you, up to the full $50.00. Paws-and-Tails will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made at Paws-and-Tails while using the secure server.
In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
Canceling/Changing your order
If you need to cancel/change your order before it ships please notify us immediately at 1-800-660-3647. Once the order has shipped and not yet been delivered you will only be charged for shipping and the merchandise will be credited.
Authorized returns will be accepted within 10 days of the shipping date.
Call us toll free at 1-800-660-3647 or email us at
orders@paws-and-tails.com
We look forward to serving you!
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